Fieldcode, recognised for its innovative Zero-Touch field service management (FSM) software, has provided a straightforward integration with ServiceNow, a leading IT service management platform. This integration enhances field service operations by automating workflows, optimizing scheduling, and ensuring real-time data synchronization between the two platforms.
Through the Fieldcode-ServiceNow adapter, businesses easily connect their systems, allowing them to assign and schedule tasks for their mobile workforce with both accuracy and speed. This integration is a vital tool for managing work orders, incidents, and service requests, and delivers lasting value for ServiceNow users.
Key benefits of the Fieldcode-ServiceNow integration include:
• Automated ticket management: Work orders and incidents created in ServiceNow are automatically submitted to Fieldcode, where they are scheduled and assigned based on technician availability and expertise.
• Elimination of manual data entry: Data from Fieldcode is seamlessly synchronized with ServiceNow, eliminating the need for manual data entry and reducing the risk of errors.
• Enhanced workflow efficiency: With automated scheduling, route optimization, and real-time data sharing, service teams can respond faster to customer needs and complete tasks more efficiently.
• Immediate billing and reporting: Validated work orders are instantly transferred back to ServiceNow, enabling quick invoicing and providing real-time visibility into job status and service outcomes.
“By connecting Fieldcode’s Zero-Touch automation processes with ServiceNow’s robust IT service management capabilities, we’re offering a comprehensive solution that enhances efficiency, reduces operational costs, and improves service quality,” said Matthias Lübko, CEO of Fieldcode.
The Fieldcode-ServiceNow integration is designed to be user-friendly, requiring no technical knowledge for setup. With a simple plug-and-play approach, businesses can quickly implement the integration and start benefiting from simultaneous data exchange between the platforms.
For media inquiries, please contact:
Phone: +30 6987921200•Email: despoina.mountanea@fieldcode.com
Manufacturing & Engineering Magazine | The Home of Manufacturing Industry News
