Established 60 years ago, Prosaw is one of the UK’s largest suppliers of Metal Sawing Machinery. With a team of 9 dedicated engineers, Prosaw can install new equipment and carry out routine maintenance for customers throughout the UK and Europe. Systems like T Cards Online can make a big difference in making efficiency and productivity savings.
Robert O’Brien, Sales Director, explains how some of this success has come about: “Organising a team of engineers takes time and needs a certain amount of flexibility, especially when some customers desire an immediate response to their call out. Since Prosaw began using T Cards in 2015, the Service Department has been able to give engineers real-time work schedules that they can interact with themselves. It has been a valuable tool that makes the work of organising engineers a lot easier.”
Most will be familiar with the tried and tested physical T Boards. A low-cost solution of having a “Go to Board” is an essential tool. Simple to customise to your requirements, manual T Cards can actively help improve the efficiency of your operation, and now there is an even simpler way to digitalise your process.
Most of T Cards Online features and functionality had been developed via “customer lead” consultation and feedback. Having been specialists in planning for 60 years, T Cards Direct were able to lean on their vast experience and knowledge of visual planning systems. One of the prime requisites from those consultations was to have an intuitive and flexible system that clients could easily customise to their needs without exhaustive and costly software changes.
T Cards Online is designed to be used like the tried and tested manual boards but with all the accessibility, features and analysis tools available digitally. Prosaw quickly saw the benefits this can provide for planning and customer response times for their engineers. Chris Burns, Technical Director, commented, “I have used the system for nearly 10 years and been really happy with how simple and easy it is to adapt to our changing needs. Having the support team at T Cards has been a great help over the years when small changes have been needed.”
Prosaw is an example of a successful business that has shown how important it is to give staff the right tools to help with their daily tasks. Systems like T Cards Online can make a big difference in making efficiency and productivity savings.
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