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Heathrow Express Secures Track Access Agreement

Heathrow Express

Heathrow Express, which celebrated 26-years of continuous operation yesterday, is pleased to announce confirmation that its Track Access Agreement will be secured until June 2028. Heathrow Express is the largest Open Access Operator in terms of passenger numbers carrying 16000 customers per day. This agreement demonstrates the value of targeted private investment in the railways and ensures continued delivery of a reliable and quality service for passengers’ first experience of the UK.

It also maintains the distinctive terms that are central to the renowned operational elements of the Heathrow Express service. These include the consistent 15-minute journey intervals, operating every 15 minutes from Platforms 6 and 7 at Paddington Station. Passengers can continue to rely on the swift and reliable connection between London Paddington and Heathrow Airport, ensuring a seamless airport travel experience.

“We are thrilled to have reached this landmark agreement,” said Daniel Edwards, Business Lead & Director. “Our passengers, both loyal and new can rest assured that they will always receive the high-quality service they have come to expect from Heathrow Express.”

Edwards continues, “by securing our Track Access Agreement until June 2028 we continue to prove the benefit of open access rail operators in providing valuable competition which enhances the overall passenger experience. Heathrow Express remains dedicated to providing a premium service, with the airport passenger in mind, that prioritises efficiency, reliability, and great customer service.”

About Us

Heathrow Express is a non-franchised, non-subsidised private rail company which runs up to 150 services a day between London Paddington and Heathrow Airport.

Launched in 1998 our regular non-stop service takes 15 minutes from London Paddington to Terminals 2 & 3 and six minutes more to Terminal 5. Each day we welcome an average of 17,000 passengers on board our services.

On board our spacious fleet of fully electric trains passengers enjoy complimentary WiFi, HEx TV, at seat power and dedicated luggage space. Business First is also available which offers a more private, spacious environment, complimentary magazines and tables you can work from.

Environmental Policy Statement 2024

Our team
Members of the Heathrow Express and Heathrow Airport teams are on hand to help you enjoy a smooth and comfortable journey between London Paddington and Heathrow. Find out more about our team.
Contact us
If you have more questions about Heathrow Express please contact us.

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