In a pivotal year for the UK automotive servicing industry, ClickMechanic has achieved record- financial performance and growth, emerging as the fastest-growing and highest-rated platform for connecting customers with qualified mechanics. Leveraging a decade of innovation, ClickMechanic is revolutionising the way car owners access services in an industry undergoing rapid digital transformation.
The UK automotive servicing market is poised to reach £8.9 billion worth of online bookings by 2028 along a 2.8x growth trajectory, with an estimated £1.9 billion share of this going to platform providers. ClickMechanic is at the centre of this shift, leveraging its technology-first approach to tackle the persistent challenges of opaque pricing and inconsistent service quality that have long plagued the sector.
Well-Established AI Platform Operating at Scale
Over 300,000 unique paying customers already use ClickMechanic’s platform to access over 2,000 highly engaged qualified mechanics across the UK. Its digital platform offers a full suite of services—including repairs, diagnostics, pre-purchase inspections, car servicing, MOTs, and EV charger installations—embedding cutting-edge machine learning (ML) and artificial intelligence (AI) to deliver a best-in-class user experience.
The company’s proprietary technology includes a real-time ML-powered quoting engine, mechanic performance scoring algorithms, and an instant booking engine, ensuring the highest-rated mechanics receive priority for job assignments and translating to consistent superior service for customers. Integrated with industry-leading payment gateways and anti-fraud solutions, the platform guarantees a secure, seamless, and transparent booking process.
Outstanding Customer Satisfaction
ClickMechanic’s commitment to quality has propelled it to an impressive 87 Net Promoter Score (NPS), far greater than the automotive dealer average of 48. The company’s NPS even surpasses some of the most trusted brands operating in the UK, across all verticals, such as First Direct (85), John Lewis (70), and Apple (65).
Additionally, ClickMechanic boasts an impressive 4.6/5 rating on TrustPilot, based on over 17K+reviews, and an industry-leading 4.8/5 rating on its booking platform, drawn from 150K+ ratings.
Record-Breaking Financial Performance
ClickMechanic doubled its revenue on the platform in the last two years to c. £5 million of net booking revenue in 2024 with a historically high margin, exceeding its performance targets. This growth led to mechanics completing c. £25 million worth of work through the platform in 2024, which was driven by strong customer retention and repeat business, highlighting the lasting impact of the platform’s customer-centric approach.
Looking Ahead
Andrew Jervis, Co-Founder and CEO of ClickMechanic, comments: “It is our intention to maintain this growth trajectory as we enter 2025, through targeted digital marketing efforts to increase traffic to our platform, new B2B partnerships acting as sponsors or distribution channels, the introduction of Buy Now, Pay Later (BNPL) features, and the reinforcement of process automation leveraging ML and AI. Already well-established and growing sustainably, we have a clear path to keep growing and improve profits as we continue to scale faster than the overall market. ClickMechanic is uniquely positioned to lead the industry’s transformation, setting the standard for quality, transparency, and innovation.”
Manufacturing & Engineering Magazine | The Home of Manufacturing Industry News
