Syncron, the only aftermarket service provider that exclusively focuses on service parts management and pricing for the leading manufacturers in the world, and the Servitization Thought Leadership Network (STLN), a network for manufacturers to discuss and learn the important issues that shape the industry, today announced their partnership which will focus on raising the awareness of services in UK manufacturing and how it can be used to improve their financial performance.

Manufacturers around the world have a major impact on the global economy, with the manufacturing sector contributing £6.7 trillion[1]. As a result, these companies are constantly looking for ways to improve, compete and positively impact their industries. A growing number of UK manufacturers are optimising their after-sale businesses to deliver superior customer experiences while reducing cost and improving profits.

STLN Founder and Chairman, Henry Anson commented: We established this platform for manufacturers to discuss and learn about the key issues shaping the future of the industry.

Specifically, we aim to demonstrate how aftersales service—service delivered after the sale of a new product—can allow manufacturers to achieve differentiation and greater profitability. We are delighted to partner with Syncron, who will contribute extensive expertise in the key areas of service parts management and pricing, which are both critical to delivering world class service.

In addition to Syncron, STLN’s partner network includes AGFA, Airbus, BAE Systems, GE, Jaguar Land Rover, Rolls-Royce and Selex, among others. The community focuses specifically on additive manufacturing, automation, industrial Internet of Things (IoT) and servitization, with the goal of providing the necessary insight manufacturers need to embrace present and future trends in the industry.

The community specifically allows for:

• Posing questions to industry thought leaders and receiving quick responses
• Discussing innovations, issues and achievements among peers
• Access to thought leadership articles, insights, case studies and primary research
• Engaging face-to-face at annual networking events