Syncron Learning has just been launched by SyncronTM, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximise product uptime and deliver exceptional customer experiences. It is a powerful new e-learning platform designed for customers to continually develop and enhance their ability to use Syncron solutions.
Manufacturers are seeing a shift to servitisation more than ever before, where organisations transition from selling one-off products to selling the output or value that products deliver. This new way of doing business impacts after-sales service and as a result, it has become critical to shift from a reactive, break-fix service model to one focused on maximising product uptime, or preemptively repairing equipment before it ever fails. Syncron’s dedication to its customers’ success is paramount, and this new e-learning capability gives customers the power to further improve and optimise their after-sales service organisations.
With e-learning platforms, participants learn nearly five-times more material without increasing time spent in training. Syncron designed and developed its initiative – a first-of-its-kind industry offering – from scratch. The new platform aims to give customers the power to hone their skills and capabilities to more rapidly deliver business value with Syncron solutions. Ultimately, it enables customers to further increase financial performance and improve their own customers’ experiences.
“We are thrilled to bring this new, unique offering to our customers around the world. While many other learning functions are templatised and static, Syncron Learning is interactive and tailored to each individual user. As after-sales service increases in importance, reliable, cost-effective training and continuing education will be fundamental to success,” said David Reiling, Chief Customer Officer at Syncron.
With more than 200 active users already, the mission of the new tool is to empower every user to attain a higher level of knowledge more efficiently and at a lower cost. Specific benefits of state-of-the-art, online platform include:
- Ensuring new users can quickly onboard and adopt Syncron solutions on their own terms
- Provide additional training and learning opportunities for existing users to steadily increase their knowledge and product capabilities
- Tailored curriculums based on product and user role
- Interactive, fun training courses built by instructional designers and product experts within Syncron
Syncron Learning currently offers four levels of learning options, including Standard, Professional, Expert and Customised.
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